Frequently Asked Questions

How do I supply personalisation?

Enter the requested name, age, wording or other details using the option shown on the product page. If no box is available, follow the instructions in the listing or email us immediately after ordering.

Should I check spelling?

Yes. Personalised items are normally produced using the information supplied with the order. Check all names, dates, ages and messages before submitting payment.

Can I upload a photograph?

For photo products, use a clear, high-resolution, front-facing image. Avoid screenshots, heavily cropped faces, strong shadows and blurred images.

How quickly will my order be dispatched?

Production times vary by product and season. Any estimated dispatch information shown on the product page or at checkout should be treated as the guide for that order.

Can I change an order after placing it?

What if my item arrives damaged or incorrect?

Email sales@foxyprinting.co.uk with your order number and clear photographs of the product and packaging so the issue can be reviewed.

Can personalised products be returned?

Change-of-mind cancellation rights normally do not apply to goods made to a customer’s specification or clearly personalised. This does not affect your rights if an item is faulty, damaged or not as described. See our Returns and Refund Policy for details.