Returns, Refunds & Cancellations

Returns, refunds and cancellations

We want orders to arrive correctly and in good condition. This policy explains how to report a problem, cancel an eligible order or request a return.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged, incorrect or not as described, contact sales@foxyprinting.co.uk with your order number and clear photographs of the product and packaging. Your statutory rights are not affected by this policy.

Personalised and custom-made products

Change-of-mind cancellation rights normally do not apply to goods made to your specification or clearly personalised. This includes products printed with a supplied name, age, photograph, message, logo or other custom detail. This exception does not remove your rights where goods are faulty, damaged, incorrect or not as described.

Non-personalised products

For eligible non-personalised goods bought online, tell us within 14 days of receiving the item if you wish to cancel. You then have a further 14 days to return it. Unless the item is faulty or we agree otherwise, you are responsible for the direct cost of returning a change-of-mind item.

Goods may be inspected as they would be in a shop, but we may make a lawful deduction where handling has reduced their value.

Refund timing

Eligible refunds will be processed within 14 days of receiving the returned goods or receiving evidence that they were sent back, whichever applies first. Refunds are made to the original payment method. For an eligible cancellation, the basic outbound delivery charge is refunded; any additional cost chosen for an enhanced delivery service is not normally refundable.

Before returning anything

Contact us first so the return can be identified and the correct instructions supplied. Do not send an item without including the order details.

Contact

Email sales@foxyprinting.co.uk or call 01439 771468.